You may cancel your order at any time before it has been shipped for processing. Once your cancellation request is received and verified, we will process your cancellation and issue a full refund to your original payment method. Please note that it may take 3-5 business days for the refund to appear in your account, depending on your financial institution's processing times.
To cancel an order, please contact our customer service team immediately with your order number. We cannot guarantee cancellations for orders that have already entered the shipping process, as these may be in transit to our logistics partners.
We accept returns within 30 days of the original purchase date. To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging with all tags attached. You must also provide the original receipt or proof of purchase.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number will not be accepted. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
Customers are responsible for return shipping costs unless the return is due to our error (e.g., you received an incorrect or defective item). We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.
Once your return is approved, we will initiate a refund to your original payment method. The time it takes for the refund to be processed and credited may vary depending on your financial institution, but typically appears within 7-10 business days after we process the refund.
Please note that we can only refund the original purchase price of the item(s) and applicable taxes. Shipping charges are non-refundable unless the return is due to our error. Sale items may only be eligible for store credit at our discretion.
If you haven't received your refund within the expected timeframe, first check your bank account again. Then contact your credit card company or bank, as it may take some time before your refund is officially posted. There is often some processing time before a refund is reflected in your account.
If you've completed these steps and still have not received your refund, please contact us with your order details and we will investigate the matter. We may require additional information from you to process the inquiry, such as proof of return shipment or bank statements showing the refund has not been credited.
If you have any questions about our Return & Refund Policy, please do not hesitate to contact our customer service team. We're here to help and ensure your satisfaction with our products and services.
xstylishboutiqueappsc Trading Ltd.
Address: 15 Atatürk Bulvarı, Çankaya, 06420 Ankara, Turkey
Phone: +90 312 498 7563
Email: [email protected]
